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When to Use the Emergency Room (ER)

Iowa Total Care understands that you may have health conditions that need immediate attention. Many times, the condition may require a visit to an emergency room (ER). How do you determine if or when you or a loved one should go to the ER?

If you think that you or a family member is having a medical emergency, go to the ER to see a doctor right away. You may need to call 9-1-1 if the person’s condition needs immediate attention where you are. For non-emergencies, please contact your primary care provider (PCP) or visit a local clinic or urgent care facility. You may also call our 24/7 Nurse Line for assistance at 1-833-404-1061 (TTY: 711)..

Where To Go For Care

Medical professionals can answer your health questions and help set up doctor appointments. Call for:

  • Help caring for a sick child.
  • Help knowing if you should see your primary care provider.
  • Answers to questions about your health.

Call us: 1-833-404-1061 (TTY: 711).

Your PCP is your main provider. Call the office to schedule a visit if you don't need immediate care. Make an appointment for:

  • Vaccinations.
  • An annual wellness exam.
  • Help with colds, flus and fevers.
  • General advice about your overall health.
  • Care for ongoing health issues like asthma or diabetes.

Go to a nearby urgent care center if your illness or injury isn't life-threatening and your PCP's office is closed. Make an appointment for:

  • Flu symptoms with vomiting.
  • Ear infections.
  • High fevers.
  • Sprains.

To find an urgent care near you, please visit the find a provider webpage.

Consider all your options before going to the ER. Visit the ER if you're experiencing a LIFE-THREATENING injury or illness. Go here for:

  • Broken bones.
  • Bleeding that won't stop.
  • Labor pains or other bleeding (if pregnant).
  • Shock symptoms (sweat, thirst, dizziness, pale skin).
  • Drug overdose.
  • Ingested poison.
  • Bad burns.
  • Convulsions or seizures.
  • Trouble breathing.
  • The sudden inability to see, move or speak.
  • Chest pains or heart attack symptoms.
  • Gun or knife wounds.

  • Virtual, wherever you are.
  • Physical and Mental Health.
  • 24/7/365.
  • Low Wait Time.

Telehealth gives you easy access to care for non-emergency health issues. You can get medical advice, a diagnosis or a prescription. You can talk or video call using your mobile phone, tablet or computer. With 24-hour access, you can get care right away or schedule an appointment for later. Telehealth treats similar to a PCP. Use for things like cold, flu, fever, respiratory infections, pink eye, anxiety, depression and medication or refills. Visit Teladoc.com to schedule an appointment or call 1-800-835-2362.

  • Virtual, wherever you are.
  • Mental Health.
  • 24/7/365.
  • Low Wait Time.

The 988 Lifeline provides private help for mental health, drug use, or suicidal concerns when you need it quickly. Call or text 988, or use the suicide prevention lifeline chat (English only).

Notice

Iowa Total Care supports each member and family member in their decision for medical care. Always get immediate medical attention if you think you or a loved one is having a medical emergency. You may need to call 9-1-1 if the person’s condition needs immediate attention where you are.