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When to Use the ER

Iowa Total Care understands that you may have health conditions that need immediate attention. Many times the condition may require a visit to an emergency room (ER). How do you determine if or when you or a loved one should go to the ER?

If you think that you or a family member is having a medical emergency, go to the ER to see a doctor right away. You may need to call 9-1-1 if the person’s condition needs immediate attention where you are. For non-emergencies, please contact your primary care provider (PCP) or visit a local clinic or urgent care facility. You may also call our 24/7 Nurse Line for assistance at 1-833-404-1061.

Where To Go For Care

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Free 24/7 Nurse Advice Line

Medical professionals can answer your health questions and help set up doctor appointments. Call for:

  • Help caring for a sick child
  • Help knowing if you should see your Primary Care Provider
  • Answers to questions about your health
Call us toll-free at 1-833-404-1061 (TTY: 711)
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Primary Care Provider (PCP)

Your PCP is your main provider. Call the office to schedule a visit if you don't need immediate care. Make an appointment for:

  • Vaccinations
  • An annual wellness exam
  • Help with colds, flus and fevers
  • General advice about your overall heatlh
  • Care for ongoing health issues like asthma or diabetes
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In-Network Urgent Care Center

Go to a nearby urgent care center if your illness or injury isn't life-threatening and your PCP's office is closed. Make an appointment for:

  • Flu symptoms with vomiting
  • Ear infections
  • High fevers
  • Sprains
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Emergency Room (ER)

Consider all your options before going to the ER. Visit the ER if you're experiencing a LIFE-THREATENING injury or illness. Go here for:

  • Broken bones
  • Bleeding that won't stop
  • Labor pains or other bleeding (if pregnant)
  • Shock symptoms (sweat, thirst, dizziness, pale skin)
  • Drug overdose
  • Ingested poison
  • Bad burns
  • Convulsions or seizures
  • Trouble breathing
  • The sudden inabilty to see, move or speak
  • Chest pains or heart attack symptoms
  • Gun or knife wounds

Iowa Total Care supports each member and family member in their decision for medical care. Always get immediate medical attention if you think you or a loved one is having a medical emergency. You may need to call 9-1-1 if the person’s condition needs immediate attention where you are.