Provider Trainings & Webinars
Welcome to Iowa Total Care. We thank you for being part of our network of participating physicians, hospitals and other healthcare professionals.
Centene Institute
What is the Centene Institute for Advance Health Education® (Centene Institute)?
Iowa Total Care is a subsidiary of Centene Corporation (Centene) and offers trainings. The Centene Institute for Advanced Health Education LLC provides empowering interprofessional continuing education to external providers and clinical employees at no cost through leading-edge and research-informed educational activities, equipping them to deliver current therapies and better health outcomes.
The mission of the Centene Institute is to educate teams of healthcare professionals through empowering, research-informed content that aims to improve the skills, strategy and performance of the healthcare team, patient quality of care and health outcomes of the community.
How do I create an account?
As a new user to the Centene Institute website, visit Centene Institute’s Log-In / Create Account webpage. Please select the “Create New Account” button, complete all required fields,
and submit.
The value of setting up a profile with the Centene Institute is to have all your information in one location. You can easily access your transcript and certificates to confirm the continuing education credits obtained to date. In short, you can:
- Visit the Log-In / Create Account webpage and select “Create New Account”.
- Complete all required fields and submit.
How do I register for a course?
If you are interested in attending an activity (a course), visit Centene Institute’s Course Catalog webpage to view courses. To register for an activity, click on the course and then click on the “Register” tab.
What are some current courses available?
- Culturally Appropriate Care and Health Equity
- Identifying and Supporting Individuals at Risk for Suicide
- Building a Better Recovery: Identifying Tools to Strengthen Resilience
For additional information, visit Centene Institute's website.
The continuing medical education (CME) programs and other training and educational programs provided by Centene Institute for Advanced Health Education LLC, are open to all healthcare providers and are not intended to serve as remuneration or to induce any healthcare provider to refer any individual to Centene Corporation or its subsidiaries or affiliates.
Long-Term Services and Supports (LTSS) Training
Iowa Total Care, in partnership with its parent company, Centene Corporation, provides a wide range of no‑cost training opportunities that support the delivery of quality care for members who are vulnerable adults and/or older adults. Centene Corporation combines state and national training expertise to offer webinars that support the delivery of quality care to our LTSS population.
The LTSS trainings are offered through a live, online webinar series designed to expand educational opportunities for providers and community stakeholders. Many trainings are eligible for continuing education (CE). For specific CE information and approvals, please refer to the details listed with each training.
What are some current courses available?
- All In: An Overview of Building a Healthcare Culture of Accessibility, Respect and Inclusion
- An Overview of Trauma Informed Care When Working With Older Adults
- The Basics of Dementia
- Behavior Management
- The Keys of Fall Prevention
- Exploring Advance Care Planning
- Long-Term Services and Supports Overview Series
- Overview
- Who We Serve
- Consumer-Directed Care Option
- Hospice and Palliative Care
- The Road to Recovery Series
- 6 modules to help support children living with intellectual and developmental disabilities who experienced trauma
- Older Adults and Mental Health
- Substance Use Disorders: An Overview for Healthcare Providers
How do I register for a LTSS training course?
Visit Centene’s Long-Term Services and Supports Training page to view available courses. Once you select a course, click on the “Register/Take course” button to register.
Behavioral Health Training
Iowa Total Care, in partnership with its parent company, Centene Corporation, provides a wide range of no‑cost training opportunities for providers and community stakeholders in Iowa.
The clinical provider trainings are offered through a live, online webinar series designed to expand educational opportunities for providers and community stakeholders. Many trainings are eligible for continuing education (CE). For specific CE information and approvals, please refer to the details listed with each training.
What are some current courses available?
- Adult Mental Health First Aid
- Adverse Childhood Experiences (ACE)
- Mental Health First Aid for Youth
- Screening, Brief Intervention and Referral to Treatment (SBIRT)
- Clinical Topics in BH: Bipolar and Related Disorders
- Clinical Topics in BH: Depressive Disorders
- Clinical Topics in BH: Schizophrenia and Psychotic Disorders
- Behavioral Health Screening Tools for Providers
- Integrated Healthcare for All Providers
- Identifying Suicide Risk, Screening and Prevention
How do I register for a clinical provider training course?
Visit Centene’s Clinical Provider Training page to view available courses. Once you select a course, click on the “Register/Take course” button to register.
Current/Upcoming Trainings & Webinars
Join Iowa Total Care for our monthly training series on B3 services! These training courses will provide participants with an overview of B3 services, how these services can benefit your organization and members and how to begin providing these services to your communities.
Sessions are presented on the first Wednesday of each month at 11 a.m. CT.
Register now for the upcoming session and save the date!
2026 Sessions
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2027 Sessions
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Join Iowa Total Care for our monthly training series on HCBS services! These training courses will provide participants with an overview of HCBS services, how these services can benefit your organization and members and how to begin providing these services to
your communities.
Iowa Total Care will offer the HCBS services training every fourth Wednesday of each month at 11 a.m. CT.
After registering, you will receive a confirmation email with details on how to join the webinar.
Register now for the upcoming session and save the date!
2026 Sessions
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2027 Sessions
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On-Demand Learning
This 20-minute training is to provide awareness and strategies to enhance our members' satisfaction and experience with mental health and substance use services.
Intended Audience: Physical and Behavioral Health Providers
Learning Objectives:
- Describe the purpose and benefits of the Experience of Care and Health Outcomes (ECHO) survey.
- List the survey composite measures.
- Identify strategies to help improve our members' experience with mental health and substance use services.
Iowa Total Care values the relationships we have with our provider partners and works to ensure that doing business with us is easy and straightforward. A key component of meeting provider needs is our secure Provider Portal, which enables providers to conduct business with Iowa Total Care from the convenience of their desktops seamlessly and in real time.
Effective July 1, 2022, we are pleased to announce the integration of an exciting new tool, InterQual Connect™ in our Secure Provider Portal. Adding features that will simplify the provider experience, and offers several new capabilities:
- Streamlined web authorization request.
- Easy access to InterQual Connect to complete medical review.
- Completed InterQual medical review will automatically be included with your web authorization submission.
- Possible same-day approval based on outcome of a completed InterQual medical necessity review.
- Identifies non-submitted Service Lines and provides reason for non-submittal.
We believe the enhancements to our Provider Portal will create a more user-friendly experience, and enhance your ease of doing business with Iowa Total Care. We hope you will take a moment to explore them.
Job Aids
Understand how to read or interpret incoming remittance advice and/or explanation of payment.
Presented by Centene Advanced Behavioral Health, these on-demand microlearning sessions focus on the following:
- Care Coordination: Register here | Tip Sheet (PDF)
- Discharge Planning: Register here | Tip Sheet (PDF)
- Titrating Services: Register here | Tip Sheet (PDF)
- Treatment Planning: Register here | Tip Sheet (PDF)
These courses were developed as part of the Partnerships in Care program, a provider-focused initiative utilizing data analytics, clinical reviews, and enhanced partnerships in a unique UM approach to ensure members receive the best and most appropriate care while partnering with providers.
If you would like assistance with care coordination or discharge planning for your member, contact our Care Management department by email or phone: 1-833-404-1061.