Provider Trainings & Webinars
Welcome to Iowa Total Care. We thank you for being part of our network of participating physicians, hospitals and other healthcare professionals.
Current/Upcoming Trainings & Webinars
Iowa Total Care offers trainings for both behavioral health and physical health providers in our network at no cost. Trainings are completed via live/virtual instructor-led webinars.
- Adult Mental Health First Aid (MHFA)
View available sessions & register
- Adverse Childhood Events (ACE)
View available sessions & register
- Screening Brief Intervention & Referral to Treatment
View available sessions & register
- Youth Mental Health First Aid (YMFHA)
View available sessions & register
For training requests and/or more information, please contact our Clinical Provider Training Department.
This provider webinar covers the following topics:
- How to register with Payspan (New User)
- How to add additional registration codes to an existing Payspan account
- How to navigate through the Payspan web portal
- How to view a payment
- How to find a remit
- How to change bank account information
- How to add new users
Webinars are presented the 3rd Wednesday of each month. Register today (CTRL + click on hyperlink below to register):
- Register for June 15, 2022 | 12:30 P.M. – 2:00 P.M. CT
- Register for July 20, 2022 | 12:30 P.M. – 2:00 P.M. CT
- Register for August 17, 2022 | 12:30 P.M. – 2:00 P.M. CT
- Register for August 17, 2022 | 4:30 P.M. – 6:00 P.M. CT
- Register for September 21, 2022 | 12:30 P.M. – 2:00 P.M. CT
- Register for October 19, 2022 | 12:30 P.M. – 2:00 P.M. CT
- Register for November 16, 2022| 12:30 P.M. – 2:00 P.M. CT
- Register for December 14, 2022 | 12:30 P.M. – 2:00 P.M. CT
- Register for December 14, 2022 | 4:30 P.M. – 6:00 P.M. CT
What is Project ECHO?
Project ECHO (Extension for Community Healthcare Outcomes) is a lifelong learning and guided practice model that revolutionizes medical education and amplifies local capacity to provide best practice care for underserved people locally and all over the world.
What is/are the benefits?
Currently, Iowa PCA coordinates two Project ECHO series in which Iowa Total Care has the opportunity to promote to their providers. These interactive telemonitoring programs focus on Hepatitis C and Behavioral Health allowing primary care clinicians an opportunity to become experts in delivering specialized care through a mentoring-based initiative.
These programs are open to a wide array of healthcare staff across the state of Iowa and across practice entities – providers, mid-levels, community health workers, counselors, therapists, nurses, behavioral health staff, pharmacists, etc. The curriculum is delivered at no cost to our providers and offers FREE continuing educational credits through Des Moines University.
For more information, refer to this informational flyer (PDF) or visit the Iowa PCA ECHO website.
2022 Sessions
- Behavioral Health ECHO
- 90-minute sessions every 2nd Friday of the month
12:00 P.M – 1:30 P.M. | January 14, 2022 – December 9, 2022 - Register here for all sessions
- 90-minute sessions every 2nd Friday of the month
- Hepatitis C (HCV) ECHO
- 90-minute sessions every 3rd Tuesday of the month
11:45 A.M. – 1:15 P.M. | January 18 – December 20, 2022 - Register here for all sessions
- 90-minute sessions every 3rd Tuesday of the month
On-Demand Learning
Iowa Total Care values the relationships we have with our provider partners and works to ensure that doing business with us is easy and straightforward. A key component of meeting provider needs is our secure Provider Portal, which enables providers to conduct business with Iowa Total Care from the convenience of their desktops seamlessly and in real time.
Effective July 1, 2022, we are pleased to announce the integration of an exciting new tool, InterQual Connect™ in our Secure Provider Portal. Adding features that will simplify the provider experience, and offers several new capabilities:
- Streamlined web authorization request.
- Easy access to InterQual Connect to complete medical review.
- Completed InterQual medical review will automatically be included with your web authorization submission.
- Possible same-day approval based on outcome of a completed InterQual medical necessity review.
- Identifies non-submitted Service Lines and provides reason for non-submittal.
We believe the enhancements to our Provider Portal will create a more user-friendly experience, and enhance your ease of doing business with Iowa Total Care. We hope you will take a moment to explore them.
Job Aids
Understand how to read or interpret incoming remittance advice and/or explanation of payment.
Presented by Centene Advanced Behavioral Health, these on-demand microlearning sessions focus on the following:
- Care Coordination: Register here | Tip Sheet (PDF)
- Discharge Planning: Register here | Tip Sheet (PDF)
- Titrating Services: Register here | Tip Sheet (PDF)
- Treatment Planning: Register here | Tip Sheet (PDF)
These courses were developed as part of the Partnerships in Care program, a provider-focused initiative utilizing data analytics, clinical reviews, and enhanced partnerships in a unique UM approach to ensure members receive the best and most appropriate care while partnering with providers.
If you would like assistance with care coordination or discharge planning for your member, contact our Care Management department by email or phone: 1-833-404-1061.