Provider Trainings & Webinars
Welcome to Iowa Total Care. We thank you for being part of our network of participating physicians, hospitals and other healthcare professionals.
Long-Term Services and Supports (LTSS) Training
The purpose of this training is to provide a brief overview of trauma and its impact among older adults. Providers will gain a better understanding of trauma, the effects of trauma among older adults, the importance of using a trauma-informed, person-centered approach in treatment and care planning, and strategies to support providers in developing a more trauma-informed approach to care.
Course Objectives:
- Define trauma.
- Identify three different types of potential traumatic events (PTE).
- List at least four common reactions to traumatic event(s) across domains.
- Explain trauma-informed care (TIC) and the six key principles.
- List at least three benefits of trauma-informed care (TIC) when working with older adults.
- Identify three trauma-informed care (TIC) strategies.
Session Length: 1 hour
Behavior management theory believes improved understanding of human behavior leads to better treatment and care plans. Attendees learn theory analysis and strategies, prevention and intervention, and managing behavior types in the LTSS population.
Course Objectives:
- Identify the benefits of behavior management and list three categories of behaviors.
- List the basics and the steps of behavior management.
- List techniques to manage behaviors.
- Study communication methods.
Session Length: 1 hour per module
Attendees learn the effect of cultural differences on health care; ways to recognize different values, beliefs, behaviors and needs when speaking with LTSS members; the use of person-first language; and skills for culturally competent communication.
Course Objectives:
- Define culture and cultural competency.
- Discuss levels of cultural competency and communication variations within/across cultures.
- Understand the relationship between cultural competency and improved member treatment.
Session Length: 1 hour
This training offers the opportunity to create a safe environment to learn more about the LGBT population. Participants will discuss culturally-competent strategies to best provide care LGBT older adult community.
Course Objectives:
- Identify culturally competent practices.
- Be able to define terms and symbols.
- List groups that people “come out” to.
- List ways an inclusive environment may impact the well-being of a LGBT person.
- Identify unique challenges for LGBT Elders.
Session Length: 1.5 hours
Caregivers or individuals who work with the LTSS population learn the triggers typically associated with violent behavior, ways to assess for agitation and aggression, and de-escalation strategies. Self-protection techniques also are discussed.
Course Objectives:
- Define de-escalation.
- Define agitation and aggression.
- Identify at least three risk factors for aggression.
- Identify at least five interventions for agitation and aggression.
Session Length: 1 hour
Depression is not a normal part of aging and is treatable at any age. Those that work with older adults will learn about symptoms, risk factors, screening tools and treatment options for depression in order to provide better care.
Course Objectives:
- List at least three depressive symptoms.
- List two risk factors for elderly and suicide.
- List different classes of antidepressant medications.
- Describe at least three non-medication treatment options for depression.
Session Length: 1 hour
Caregivers learn to recognize warning signs of frustration and stress in long-term care environments. Attendees review self-calming techniques, identifying assisting with negative thought patterns, communicating assertively, and self-care tips.
Course Objectives:
- Identify stress management, thought modification, and self-calming techniques.
- Develop assertive communication skills.
- Review caregiver self-care tips.
Session Length: 1 hour
The purpose of this training is to educate various health care providers on substance use disorders (SUDs) and to encourage screening of these disorders in all populations. In this training, providers will learn about common symptoms, risk factors, screening tools, and evidence-based treatment options for SUDs. This training will also provide additional considerations for older adults.
Course Objectives:
- Define substance use disorder.
- State how the brain reward pathway effects substance use.
- Recognize at least three symptoms/criteria of substance use disorders.
- Name two screening tools for substance use concerns.
- List at least two prevention strategies.
- List two treatment options for individuals who may have a substance use disorder.
Session Length: 1 hour
The purpose of this training is to help providers, caregivers, and physical and behavioral healthcare professionals who work with the LTC population a better understanding the importance of identifying fall risk and implementing fall risk prevention strategies, screening and assessments in their communities.
Course Objectives:
- Identify two reasons it is important to focus on fall prevention.
- List at least two risk factors for falls and at least one intervention.
- Identify three strategies that help reduce the risk of falls.
- Discuss two reasons why fall risk screening and assessments are important and name at least two assessments.
- Identify the three core elements of STEADI.
Session Length: 1 hour
Providers, caregivers, and healthcare professionals who work with the LTSS population will gain a better understanding of the Dementia disease and its significance in our community.
Course Objectives:
- Define dementia.
- Identify three types of dementia.
- List three early warning signs of dementia.
- Name three cognitive, behavioral, and psychological symptoms of dementia.
- Name two interventions used to treat symptoms of dementia.
Session Length: 1 hour
Behavioral Health Training
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Note: To view all available sessions in the catalog, use ctrl+F to search.
1-hour session. Attendees review common symptoms, challenges, and evidence based treatment options for bipolar disorder. This training is one of six modules in the Behavioral Health 101 series.
Learning Objectives:
- Recognize symptoms of bipolar disorder.
- List at least two treatment options for individuals who could have bipolar disorder.
- Identify two medications recommended for bipolar disorder.
View available sessions & register
Note: To view all available sessions in the catalog, use ctrl+F to search.
1-hour session. Attendees review common symptoms, challenges, and evidence-based treatment options for depression. This training is one of six modules in the Behavioral Health 101 series.
Learning Objectives:
- Recognize symptoms of depression.
- List at least two treatment options for individuals who could have depression.
- Identify two medications recommended for depression.
View available sessions & register
Note: To view all available sessions in the catalog, use ctrl+F to search.
Attendees review common symptoms, challenges and evidence-based treatment options for schizophrenia. This training is one of six modules in the Behavioral Health 101 series.
Learning Objectives:
- Recognize symptoms of schizophrenia.
- List at least two treatment options for individuals who suffer from symptoms of schizophrenia.
- Identify two medications recommended for treatment of schizophrenia symptoms.
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90-minute session. Behavioral health, substance abuse and physical health providers are introduced to the concept of integrated care, which is designed to increase positive treatment outcomes through a holistic model of care and comprehensive and collaborative supports.
Learning Objectives:
- List types of health care providers and models of care involved in integrated health.
- Review efforts toward integration and location of resources.
- Identify physical symptoms that may have behavioral or substance use origin.
Current/Upcoming Trainings & Webinars
Iowa Total Care offers trainings for both behavioral health and physical health providers in our network at no cost. Trainings are completed via live/virtual instructor-led webinars.
- Adult Mental Health First Aid (MHFA)
View available sessions & register
- Adverse Childhood Events (ACE)
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- Screening Brief Intervention & Referral to Treatment
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- Youth Mental Health First Aid (YMFHA)
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Want to learn more?
Visit our Clinical Provider Training page for additional subjects and sessions. Click National Provider Webinars to view a list of all current and upcoming trainings.
For training requests and/or more information, please contact our Clinical Provider Training Department.
This training is to provide an overview of the HEDIS Medical Record Process and the specific medical record documentation/data needed to help improve HEDIS scores. During the HEDIS Hybrid season, a review of a random sample of medical records is selected for services rendered that were not reported through claims or encounter data. These medical record requests are needed to provide a picture of the overall health and wellness of our members and demonstrates the provider’s commitment to quality care and improved patient outcomes.
- Session 1
- January 17, 2023 | 11:00 A.M.–12:00 P.M. CT
- Register here for Session 1
- Session 2
- January 19, 2023 | 12:00 P.M.–1:00 P.M. CT
- Register here for Session 2
For additional information please contact us via the email box: ITC_HEDIS@iowatotalcare.com.
This provider webinar covers the following topics:
- How to register with Payspan (New User)
- How to add additional registration codes to an existing Payspan account
- How to navigate through the Payspan web portal
- How to view a payment
- How to find a remit
- How to change bank account information
- How to add new users
Webinars are presented the 3rd Wednesday of each month. Register today (CTRL + click on hyperlink below to register):
What is Project ECHO?
Project ECHO (Extension for Community Healthcare Outcomes) is a lifelong learning and guided practice model that revolutionizes medical education and amplifies local capacity to provide best practice care for underserved people locally and all over the world.
What is/are the benefits?
Currently, Iowa PCA coordinates two Project ECHO series in which Iowa Total Care has the opportunity to promote to their providers. These interactive telemonitoring programs focus on Hepatitis C and Behavioral Health allowing primary care clinicians an opportunity to become experts in delivering specialized care through a mentoring-based initiative.
These programs are open to a wide array of healthcare staff across the state of Iowa and across practice entities – providers, mid-levels, community health workers, counselors, therapists, nurses, behavioral health staff, pharmacists, etc. The curriculum is delivered at no cost to our providers and offers FREE continuing educational credits through Des Moines University.
For more information, refer to this informational flyer (PDF) or visit the Iowa PCA ECHO website.
2022 Sessions
- Behavioral Health ECHO
- 90-minute sessions every 2nd Friday of the month
12:00 P.M – 1:30 P.M. | January 14, 2022 – December 9, 2022 - Register here for all sessions
- 90-minute sessions every 2nd Friday of the month
- Hepatitis C (HCV) ECHO
- 90-minute sessions every 3rd Tuesday of the month
11:45 A.M. – 1:15 P.M. | January 18 – December 20, 2022 - Register here for all sessions
- 90-minute sessions every 3rd Tuesday of the month
On-Demand Learning
This 20-minute training is to provide awareness and strategies to enhance our members' satisfaction and experience with mental health and substance use services.
Intended Audience: Physical and Behavioral Health Providers
Learning Objectives:
- Describe the purpose and benefits of the Experience of Care and Health Outcomes (ECHO) survey.
- List the survey composite measures.
- Identify strategies to help improve our members' experience with mental health and substance use services.
Iowa Total Care values the relationships we have with our provider partners and works to ensure that doing business with us is easy and straightforward. A key component of meeting provider needs is our secure Provider Portal, which enables providers to conduct business with Iowa Total Care from the convenience of their desktops seamlessly and in real time.
Effective July 1, 2022, we are pleased to announce the integration of an exciting new tool, InterQual Connect™ in our Secure Provider Portal. Adding features that will simplify the provider experience, and offers several new capabilities:
- Streamlined web authorization request.
- Easy access to InterQual Connect to complete medical review.
- Completed InterQual medical review will automatically be included with your web authorization submission.
- Possible same-day approval based on outcome of a completed InterQual medical necessity review.
- Identifies non-submitted Service Lines and provides reason for non-submittal.
We believe the enhancements to our Provider Portal will create a more user-friendly experience, and enhance your ease of doing business with Iowa Total Care. We hope you will take a moment to explore them.
Job Aids
National Imaging Associates (NIA), an affiliate of Magellan Health Services, offers on-demand provider education through their RadMD site. Iowa Total Care has partnered with NIA for management of select services through prior authorization.
These modules focus on the guidelines and clinical documentation requirements for these services: advanced imaging, cardiac and physical medicine.
Advanced Imaging | Access training on RadMD
Iowa Total Care has contracted with NIA for radiology benefit management. Prior authorization is required for the following outpatient radiology procedures:
- CT/CTA/CCTA.
- MRI/MRA.
- PET scan.
Cardiac | Access training on RadMD
Iowa Total Care has contracted with NIA for a cardiac imaging program to promote health care quality for patients with possible cardiac disease. Prior authorization will be required for certain cardiac studies to determine if the cardiac test or procedure is the most appropriate next step in a patient’s diagnosis or treatment—and to recommend an alternate approach when indicated.
Prior authorization is required for the following cardiac procedures through NIA:
- Myocardial perfusion imaging (MPI).
- Multigated acquisition (MUGA) scan.
- Echocardiography.
- Stress echocardiography.
Physical Medicine | Access training on RadMD
Iowa Total Care has expanded its partnership with NIA to implement a physical medicine program. This program includes utilization management for outpatient rehabilitative and habilitative physical medicine services on behalf of Iowa Total Care membership.
Services managed and authorized by NIA includes outpatient:
- Physical therapy.
- Occupational therapy.
- Speech therapy.
Understand how to read or interpret incoming remittance advice and/or explanation of payment.
Presented by Centene Advanced Behavioral Health, these on-demand microlearning sessions focus on the following:
- Care Coordination: Register here | Tip Sheet (PDF)
- Discharge Planning: Register here | Tip Sheet (PDF)
- Titrating Services: Register here | Tip Sheet (PDF)
- Treatment Planning: Register here | Tip Sheet (PDF)
These courses were developed as part of the Partnerships in Care program, a provider-focused initiative utilizing data analytics, clinical reviews, and enhanced partnerships in a unique UM approach to ensure members receive the best and most appropriate care while partnering with providers.
If you would like assistance with care coordination or discharge planning for your member, contact our Care Management department by email or phone: 1-833-404-1061.