Q: Why didn’t I receive a 1099?

Per IRS guidelines, 1099s for payments under $600 in a given year are not required to be sent out. The provider is still required to report this amount even under $600.

Q: I did not receive my 1099, how do I get a reprint?

Please send an email to the Iowa Total Care Provider Relations Department at ProviderRelations@IowaTotalCare.com.

Q: Where can I find a blank W9 form?

Iowa Total Care offers the W9 form (PDF) on our website.

Q: How do I change my address?

• Step 1: Complete a new W9 (PDF) with the current address. Include Individual CDAC’s name, SSN, signature and date signed.
• Step 2: Send completed W9 to ITC_Contracting@IowaTotalCare.com.
• Step 3: Inform IME of address change by phone: 800-338-7909, option 2 or 515-256-4609, option 2.

Q: Why did I not get paid my authorized units?

Please contact Iowa Total Care Provider Services.

Q: Why am I not getting paid correctly per unit?

Please contact your member’s Case Manager.

Q: My claim was denied, what should I do?

Visit our Provider Complaints & Claim Disputes page to review information on what your options are. Those include filing a claim dispute. For additional questions, please contact Iowa Total Care Provider Services.

Q: How do I sign up to track my time and submit my claims?

Your time and claims will be tracked by Electronic Visit Verification (EVV). For more information or questions about EVV, visit the CareBridge Document Library.

Q: How long is my provider credentialing valid?

Contact IME Provider Services by phone: 800-338-7909, option 2 or 515-256-4609, option 2.

Q: How do I read the Explanation of Payments?

Check out our Provider Training for Provider Remittance, Recoupment Guides and Explanation of Payment video. If you have additional questions, please contact Provider Services.

Q: I did not receive an Explanation of Payments, how do I obtain a copy?

If you are receiving paper checks, please contact Provider Services. If you are set up for direct deposit, utilize Payspan. You may also view your Explanation of Payment on the Provider Portal.

Q: How do I get a copy of my Explanation of Payments if I receive paper checks?

Please contact Iowa Total Care Provider Services. You may also view your Explanation of Payment on the Provider Portal.

An Iowa Total Care Case Manager will contact you once you are an IME-approved provider to obtain your NPI. The waiver case manager will set up a meeting with you and the member to complete the CDAC Agreement form and the member’s Person Centered Service Plan (PCSP) for:

• service codes
• units allowed per month
• rates

Once services have been approved by Utilization Management, you and the member will be notified by our assigned case manager, and receive a copy of the PCSP and CDAC Agreement.

Q: I never received my check?

If you have recently moved, you will need to update IME and ITC of your address change, and complete a new W9 to receive your paper checks at your new location. See question, ‘How do I change my address?’

For any additional questions around your paper check, please contact Iowa Total Care Provider Services.

Q: I lost my check, how do I get it reissued?

Please contact Iowa Total Care Provider Services.

Q: How do I obtain my Explanation of Payments?

Log in to Payspan to view your Explanation of Payments. Visit our Payspan page for additional information.

Q: Why is my check not the amount I thought I was getting? Why did you take money back?

Please contact Iowa Total Care Provider Services.