We help transform the health of our community one person at a time.
The health and wellbeing of our members is our main focus. With news about the Coronavirus, we want to make it easy for you to get information.
To ensure Providers have additional resources to assist in reading or interpreting incoming remittance advice and/or explanation of payment, Iowa Total Care would like to provide you with supporting guides for your reference. See Remittance Recoupment Guides
Our call centers, including the nurse advice line, are currently experiencing high volume. You can get many of your Coronavirus-related questions answered here.
Symptoms are flu-like, including:
If you think you might have been exposed, contact a doctor immediately.
For the latest COVID-19 news, visit the CDC.
Get more info now Member Coronavirus Guide
A vendor notified Iowa Total Care (ITC) that they were a victim of a criminal ransomware attack. An unauthorized actor gained access to their systems after sending a phishing email on April 6, 2020 that impersonated a client. The vendor discovered it on April 11, 2020 and notified Centene/Iowa Total Care. This incident may have affected a few ITC members.
Iowa Total Care is committed to protecting the security and confidentiality of our members’ information. We became aware of an incident on April 29, 2020. The incident occurred on April 23, 2020, when an employee submitted claims data within excel file(s) to a large provider organization that included claims data for members not receiving care from that provider organization. The information potentially compromised includes Name, Medicaid ID Number, Date of Birth, Procedure Codes and Diagnosis Codes. Click on the title above to learn more.
