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Benefits Overview

Iowa Total Care offers health insurance plans with comprehensive health care benefits and services that suit the needs of families and individuals throughout Iowa. View some of Iowa Total Care’s benefits and service below.

Please refer to the Member Handbook for a complete list of benefits and services available to you.  

Preventive care visits are covered by Iowa Total Care. This means visiting the doctor for a regular check-up, rather than waiting until you are sick.

Iowa Total Care covers an annual physical for adults.

As an Iowa Total Care member, you can choose who you see for your health care needs from our network of doctors and providers. We have many for you to choose from. View our online provider directory for a list of our providers. If you need help choosing a doctor, call Member Services at 1-833-404-1061 (TTY: 711).

Iowa Total Care can help you find behavioral health providers, find local resources, plan an appointment and find transportation. Call Member Services at 1-833-404-1061 (TTY: 711). You can also refer to your Member Handbook for more information on your Behavioral Health benefits.

Protect your eyes with services such as eye exams and prescription eyewear. You can visit our Vision Care website for more information. You can also refer to your Member Handbook.

Care coordination and disease coaching are part of your health benefits and are provided to you at no cost. Iowa Total Care pays for these services. We provide services for many conditions, such as asthma, diabetes, COPD, high-risk pregnancy and many more. Call Member Services at 1-833-404-1061 (TTY: 711).

Our Nurse Advice Line is ready to answer your health questions 24 hours a day – every day of the year. It is staffed with Registered Nurses. Call 1-833-404-1061 (TTY: 711). This option will be available 7/1/2019.

Through our Community Health Services(CHS) Department, we can help you get the support you need. A CHS team member can talk to you over the phone. They can also visit your home. They can talk to you about things like how to choose a doctor, plan benefits and living healthy. They can also connect you to community social service programs. These programs will help you with food, housing and clothing.

Iowa Total Care covers Non-Emergency Medical Transportation (NEMT) for medically necessary, covered services, such as doctor appointments, dialysis, and counseling appointments. You can set up transportation by calling Member Services at 1-833-404-1061 (TTY: 711).

Interpreter services are provided free of charge to you during any service or grievance process. This includes American Sign Language and real-time oral interpretation.

If you need something translated into a language other than English, please call Iowa Total Care at 1-833-404-1061 (TTY: 711). We can also provide things in other formats such as Braille, CD or large print.

If you need an interpreter for your medical appointment, contact Iowa Total Care before your appointment. We will arrange for an interpreter to be at your appointment.

Iowa Total Care is proud to work with SafeLink Wireless to offer you this special, federal program. As a member of our plan, you get all the same benefits of a SafeLink phone, plus unlimited inbound text messages and calls to Iowa Total Care member services. There is no added cost for these extras. Some limitations may apply.

How to Enroll: