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Improving Accessibility

Iowa Total Care continuously works to remove barriers that prevent our members from accessing quality healthcare. Our responsibility is to make it simple for our members to get well, stay well and be well.

To continue this mission, Iowa Total Care has launched a Provider Accessibility Initiative (PAI). The goal of the PAI is to improve member access and health outcomes by increasing the percentage of practitioner locations and services in our network that meet the minimum federal and state disability access standards.

PAI Survey

In order to ensure your disability access is current and accurate, we ask that you complete our survey. Please fill it out to the best of your abilities. Complete a survey for every service location where you serve Iowa Total Care members.

Your accessibility will then be represented in our provider directory so disabled members know whether a provider they are considering will be able to accommodate their disability.

Begin Survey

You can download a paper copy (PDF) of the PAI survey to review the questions asked on the survey prior to completing it online. Or, you can complete the paper copy and submit it your Provider Relations Specialist (PDF).

Additional Details about PAI

Parking (P)

Parking spaces and van-accessible space(s), are accessible. Curbs to on-site parking, public transportation, and the side walk at the site entrance have curb ramps.

Exterior Building (EB)

There is an accessible ramp to the building. Curb ramps and other ramps to the building are wide enough for a wheelchair/scooter. There are handrails on both sides of the ramp. Doors are wide enough for wheelchair/scooter to enter and the doors have handles that are easily opened.

Interior Building (IB)

Doors are wide enough for a wheelchair/scooter and have handles that are easily opened. There are interior ramps that have handrails. If an elevator is present, it must be free for public use. The elevator has easy-to-hear sounds and Braille buttons within reach. The elevator is large enough for a wheelchair/scooter to turn around. The restroom is accessible, has doors wide enough for wheelchair/scooter and are easy to open. Offices have accessible equipment and clear for space where the equipment is for side transfers by wheelchair or scooter users. Lift equipment exists when needed. If office has a chair lift, it can be used without help.

Programmatic Access (PA)

Programmatic access includes, but is not limited to: accessible communication and materials in other formats given in a timely manner, staff help with follow-up visit planning, and other disability-related support (people with disabilities who cannot wait in waiting room are seen right away).

All Criteria Met

If the provider meets all (49) Critical Elements (CEs) for disability access in four (4) main areas: Parking, Exterior Building, Interior Building, and Programmatic Access.

Some Criteria Met

If the provider does not meet 1 or more of the Critical Elements (CEs) for disability access in four (4) main areas: Parking, Exterior Building, Interior Building, and Programmatic Access.

No Criteria Met

If the provider reports having no disability access for all of the Critical Elements (CEs) for disability access in four (4) main areas: Parking, Exterior Building, Interior Building, and Programmatic Access.

Details Pending

If there are no data to support any of the four (4) main areas: Parking, Exterior Building, Interior Building, and Programmatic Access.