Time to Validate Provider Directory Information
Date: 04/07/22
Non-delegated contracted providers are expected to use VerifyHCP®, a quick and easy clinician directory verification portal developed by LexisNexis® Risk Solutions. To help make attestation more efficient, VerifyHCP® enables practices to validate or update pre-populated directory information in one place across all participating health plans.
Updating your practice information allows us to provide patients with current directory information so they can evaluate our networks, select in-network providers, and ultimately access care. Our goals are to make this process as easy as possible for clinicians and their practices, and to receive 100% response to ongoing outreach requests. Clinicians who do not respond to verification requests may face delayed claim reimbursements and removal from provider directories.
Clinician and practice outreach
Outreach to confirm and update directory information began April 4, 2022. Several outreach methods are being used, including email, fax, and phone, with email being the primary method. Clinicians and practices will be directed to register and log in to the Verify Health Care Portal to confirm that their directory information on file is accurate on an ongoing basis. The Portal is a secure, free website for providers and their staff to use to confirm directory information, as required by CMS and Iowa Medicaid Enterprise.
Contact LexisNexis Risk Solutions Tech Support or the VerifyHCP Portal Help Desk at 1-888-245-4619 with questions about the portal.
Thank you for our ongoing partnership.