Statement of Non-Discrimination

Iowa Total Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Iowa Total Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Iowa Total Care:
• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    Qualified sign language interpreters
    Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
    Qualified interpreters
    Information written in other languages

If you need these services, contact Iowa Total Care at 1-833-404-1061, (TTY: 711).

If you believe that Iowa Total Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Iowa Total Care Grievance Coordinator
1080 Jordan Creek Parkway, Suite 100 South
West Des Moines, IA 50266
1-833-404-1061 (TTY: 711)
Fax: 1-833-809-3868
Email: AppealsGrievances@IowaTotalCare.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Iowa Total Care is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW., Room 509F, HHH Building
Washington, DC 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html