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Provider Training

Welcome to Iowa Total Care. We thank you for being part of our network of participating physicians, hospitals and other healthcare professionals.

Upcoming Trainings & Webinars

Previous Trainings & Webinars

Iowa Total Care Presents: Adult Mental Health First Aid

Presented by Lisa Wharton, MA, LPC, LPCC

Mental Health First Aid is a public education program that introduces participants to risk factors and warning signs of mental illnesses, builds understanding of their impact, and overviews common supports.

This 8 hour course uses role-playing and simulations to demonstrate how to offer initial help in a mental health crisis and connect persons to the appropriate professional, peer, social, and self-help care. The program also teaches the common risk factors and warning signs of specific types of illnesses, like anxiety, depression, substance use, bipolar disorder, eating disorders, and schizophrenia.

Mental Health First Aid is included on the Substance Abuse and Mental Health Services Administration’s National Registry of Evidence-based Programs and Practices (NREPP).

This is an in person training. There is no call in or webinar option.

The course will be held on December 5 from 8 am – 5 pm. Lunch will be on your own.


Iowa Total Care Atrium

1080 Jordan Creek Parkway

West Des Moines, IA 50266

Registration is limited to the first 30 registrants.

Training ID: 737-624-940

Please note this course is a full 8 hours of content and participants must attend the entire session to receive credit. Please ensure you are on time for the beginning of the session and plan to stay until 5 pm.

For additional questions, please email Lisa Wharton at

For more information regarding Adult Mental Health First Aid, please visit:

We are excited to begin serving members on July 1, 2019 and are committed to ensuring our provider partners have the information and resources they need before that time. Iowa Total Care is facilitating Provider Orientation Training during the months of May and June. Sessions will be offered in nine different locations throughout the state. Sites and times are noted below.

The Provider Orientation Training material presented will be the same for each location. Please select the training location that is most convenient. Sessions will cover how to begin working with Iowa Total Care and address the various provider service processes.

Dates City Location
05/06 Council Bluffs Iowa Western Community College
2700 College Road
Council Bluffs, IA 51503
Meeting Room: Looft Hall Auditorium
Breakout Room: Looft 006
05/07 Sioux City Sioux City Convention Center
801 4th Street
Sioux City, IA 51101
Meeting Room: 1-2
Breakout Room: 4-5
05/08 Des Moines Des Moines Marriott Downtown
700 Grand Avenue
Des Moines, Iowa 50309
Meeting Room: Iowa Ballroom-Salon D
Breakout Room: Council Bluffs Salon
05/09 Cedar Rapids The Hotel at Kirkwood Center
7725 Kirkwood Blvd SW
Cedar Rapids, IA 52404
Meeting Room: Ballroom D&E
Breakout Room: Tippie Business Event
05/16 Waterloo Ramada by Wyndham Waterloo Hotel & Convention Center
205 W 4th Street
Waterloo, Iowa 50701
Meeting Room: 21
Breakout Room: 22
05/17 Mason City North Iowa Area Community College
500 College Drive
Mason City, IA 50401
Meeting Room: 180 A-D
Breakout Room: D-F
05/20 Bettendorf Isle Casino Hotel Bettendorf
Isle Center Banquet Facility
1800 Isle Parkway
Bettendorf, IA 52722
Meeting Room: Illinois room
Breakout Room: Iowa room
06/04 Burlington Burlington Memorial Auditorium
200 Front Street
Burlington, IA 52601
Meeting Room: Banquet Room A
Breakout Room: Banquet Room B
06/06 Dubuque Grand River Center
500 Bell Street
Dubuque, IA 52001
Meeting Room: 5
Breakout Room: 6

Session Schedule

8:30 a.m. to 11:00 a.m. - General Session and Q&A

  • Introduction to Iowa Total Care
  • Member Services and Eligibility
  • Provider Responsibilities, Access, and Availability
  • Cultural Competencies
  • Fraud, Waste, and Abuse
  • Contract and Credentialing
  • Claims - Processing, Disputes, Grievances, Appeals
  • Resources
  • Medical Management:
    • Clinical Guidlines and Medically Necessary Services
    • Care Coordination
    • Prior Authorizations

11:15 a.m. to 12:00 p.m. - Long-Term Services and Support (LTSS) Providers and Question & Answer Session

  • Overview
  • Community Based Care Management
  • Home Care Based Services
  • Consumer Care Coordination
  • Consumer Directed Attendant Care Services
  • LTSS Claim Submission Wizard
  • Critical Incidents

11:15 a.m. to 12:00 p.m. - Behavioral Health Q&A Session

  • Questions & Answer Session

Session end times may vary based on attendee participation. Please plan accordingly.

To access the presentation slides, please click the links below:

Chronic Condition (CCHH) Care Management Overview

July 3 10:30 a.m. to 12:00 p.m.
July 12 2:00 p.m to 3:00 p.m.

Webinar Agenda

Health Homes (IHH) Care Management Overview

July 3 1:00 p.m. to 2:30 p.m.
July 12 11:00 a.m. to 12:30 p.m.

Webinar Agenda

Health Home & CDAC Agency Providers Webinar

July 3 8:30 a.m. to 10:00 a.m.
July 12 8:30 a.m. to 10:00 a.m.

Webinar Agenda

CDAC Individual Providers Webinar

July 3 3:30 p.m. to 5:00 p.m.
July 12 3:30 p.m. to 5:00 p.m.

Webinar Agenda